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Webinars
Online Courses
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Slide packs
Templates, guides and articles
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OD and Training
In-house workshops
Leadership development
Coaching
Business and strategy support
Happier Working Lives
QI support
Team development
Organisational development
Communications and engagement
Customer care
Consultancy
Developing models of care and improving pathways
Network design and programme support
Human factors and ergonomics
Strategy and systems thinking
Communications and Engagement
Workforce planning and redesign
Workforce development, digital skills and educational resource design
Conflict, facilitation, and mediation
Team development
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Resilient people in compassionate organisations
Psychological safety in teams
Writing an effective business case
Universal influencers
Measurement for improvement
Compassionate Conversations
Capacity Planning
Patient engagement 1: Why engage patients?
Negotiation
Systems Thinking in QI
Driver Diagrams
Patient engagement 2: Identifying patients & recruiting patients for engagement
Online facilitation skills 1 - what changes online?
Patient engagement 3: Tools for engagement
Project management 1 - the project management cycle and planning
Patient engagement 4: Goldfish bowl technique
Online facilitation skills 2 - Mastering the technology
Online facilitation skills 3 - designing an effective online session
Project management 2 - the role of the project manager
Human factors
Online facilitation skills 4 - tools of engagement
Patient engagement 5: Experience Based Design
Compassionate learning organisation 1 - individual commitment
Learned optimism and compelling communication
Lean thinking methodology
Online facilitation skills 5 - being brilliant on-line
Project management 3 - an introduction to agile project management
Project management 4 - stakeholder engagement
Change 2 - Human dimensions of change
Compassionate conversations
Writing an effective business case
NAPC and NHS Elect The future of population health - Frailty Improvement
NAPC and NHS Elect The future of population health - Calderdale Case Study
Patient engagement 6: Planning patient engagement and avoiding pitfalls
Pathway mapping
Social media for the NHS
Systems Thinking
Interview skills
Essentials of project management
Negotiation and influencing
Compassionate conversations
Measurement for improvement
Current members
Resilient people in compassionate organisations
Online facilitation skills 1 - what changes online?
Window of Tolerance
Introduction to flow, demand and capacity
Lean Thinking Methodology
Online facilitation skills 3 - designing an effective online session
Online facilitation skills 2 - Mastering the technology
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